Withdrawal from the contract

I. THE RIGHT TO WITHDRAW FROM THE CONTRACT

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

To keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract In the event of withdrawal from this contract, we will refund all payments received from you immediately, and in any case not later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first. You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things. We do not accept cash on delivery packages.

II. COMPLAINTS ABOUT GOODS

Applies to the Customer who is a Consumer:

We are obliged to deliver goods free from defects. The statutory liability law for defects in the sold item (warranty for defects) applies to the extent specified in art. 556 and art. 556 [1] -556 [3] and subsequent of the Civil Code.

Complaints may be submitted:

• in writing to the following address: Sklep MOdecor, ul. Podgórna 8, 61-829 Poznań.
• via e-mail to the following address: sklep@modecor.pl.

In the case of exercising the rights under the warranty - if we deem it necessary to consider the complaint, you are obliged to deliver the defective goods to the above-mentioned postal address. If, due to the type of goods or the method of their installation, the delivery of the goods would be excessively difficult, you are obliged to make them available to us at the place where they are located. We undertake to respond to the complaint immediately, not later than within 14 days from the date of its submission.

We are liable under the warranty if a physical defect is found within two years from the date of delivery of the goods to you. In the event that the subject of sale is a used movable item, the liability under the warranty is one year from the date of its issue.

In the submitted complaint, it is recommended to provide information on the subject of the complaint, in particular the type and date of the defect; specifying a request regarding the method of removing the defect (replacement of the goods with a new one, repair of the goods, price reduction, withdrawal from the contract - if the defect is significant); and providing the contact details of the person submitting the complaint - this will facilitate and speed up the consideration of the complaint by the Store. The recommendations set out in the previous sentence are only non-binding guidelines and in no way affect the effectiveness of complaints submitted without providing the recommended information.

Applies to a Client who is not also a Consumer:

A buyer who is not also a consumer loses his warranty rights if he did not inspect the goods in time and in the manner accepted for such items and did not immediately notify the seller about the defect, and if the defect appeared only later - if he did not notify the seller immediately after its finding. In the absence of notification of a defect, the goods are considered accepted. The above does not apply in the event that we conceal a defect by us insidiously. Complaints may be submitted in writing to the address of the Store and by e-mail.