Return policy

Right to withdraw from the contract

You have the right to withdraw from the contract without giving any reason. However, please note that the goods must not show any signs of use. To exercise your right to withdraw from the contract, please inform us of your decision within 30 days from the date on which you or a third party, other than the carrier and indicated by you, physically received the purchased goods. We consider an e-mail sent to sklep@modecor.pl with the return form to be an unambiguous statement. If you prefer, you can send your statement of withdrawal by post to the following address:

Kartell/ Modecor Dywany
ul. Podgórna 8
61-829 Poznań
e-mail: sklep@modecor.pl
tel. +48 791 525 001

You can find the return form at this link.

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The Buyer shall not have the right to withdraw from the contract in cases specified in detail in Article 38(1) of the Act of 30 May 2014 on consumer rights.
In the case of individual and personalised orders (e.g. a rug made to special dimensions or woven according to the Buyer's preferences), the right of return shall not apply.

Refunds

In the event of withdrawal from the contract, we will refund the amount paid for the goods and the delivery cost (except for additional costs resulting from the chosen method of delivery other than the cheapest standard method of delivery offered in our store) within 7 days, and in any case no later than within 14 days from the date on which we received the statement of withdrawal from the contract.
We reserve the right to withhold the refund until we receive the returned goods.
The refund will be made to the account indicated in the return form or using the same payment method as originally used.
The buyer is responsible for any reduction in the value of the returned products resulting from their use in a manner exceeding that necessary to determine the nature, characteristics and functioning of the products. We reserve the right to claim compensation from the consumer in this respect, to the extent permitted by applicable law.

Return of goods

Returned items must be sent back or delivered to our store immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from the contract. The deadline is considered met if the item is sent back before the expiry of the 14-day period.
The cost of returning the goods to our store is borne by the person returning them.
Returned items should be sent to the following address:

Kartell/ Modecor Dywany
ul. Podgórna 8
61-829 Poznań
e-mail: sklep@modecor.pl
tel. +48 791 525 001